1) Deliver on time:

• If we or any of our affiliates be out of a particular decorative item or decorative element such as a specific basket or vase, we may substitute an item or element of similar or higher value to ensure your gift arrives on time. In making substitutions, we take great care and consideration in finding gifts that will meet or exceed the expectations of both the gift giver and recipient.

• Together with our affiliates, we will use the freshest flowers. Hence, we may need to substitute depending on seasonal and international availability. The appearance of the floral arrangements featured gives a good guideline. However, our creative team will professionally recreate designs based on their creative interpretation. The "look and feel" of our arrangements featured will remain the same, with our florists paying careful attention to overall shape, size, style, and color combinations.
   
• In single-variety arrangements only, variety will take preference over color. For instance, if a florist is out of "yellow tulips," they will substitute another color of tulips, not another yellow flower.

For Valentine's Day, Mother's Day, and other special dates where flowers traditionally are in high demand, please submits your order at least two days in advance to guarantee the availability of stocks. Special arrangements have to be made with us to accommodate orders for deliveries on public holidays and/or Sundays. Kindly acknowledge us earlier (1 to 2 days) for deliveries to be made on Sunday and Saturday ie. by Friday or Thursday. Please check our delivery zone for delivery areas.

If the recipient is not at home at the time of delivery, we may choose to:
1) We will call the recipient to rearrange the delivery time.
2) Leave a note on the recipient's door asking the recipient to call Raffiagift.com and arrange a convenient time for redelivery.
3) Leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf.
4) If the recipient is at work all day, we suggest sending the flower arrangement to their place of work.

• All prices listed are in Ringgit Malaysia.
   
• Product contents in all arrangements are subject to stock availability. When an item is not available, the closest substitute of a similar value will be used.
   
• Prices quoted are not applicable for special occasions. For example, delivery around Valentine’s Day has different prices. We deliver your order upon receipt of payment.
   
• Please provide all details asked for in our order form to avoid unnecessary delay.
   
• Please check our delivery schedule for delivery times.
   
• We will not be held responsible for any delay in delivery. Please provide at least a 3 hours range for delivery. However, we will try to accommodate delivery at exact timing.
   
• All information kept by us will be treated strictly confidential and kept in an off-line environment and restricted access to certain staff only.
   
• As our main core product “flowers” are perishable items, therefore kindly revert back to us as soon as possible if there is any problem. All repay fund requests will be dealt on a case-by-case basis.
   
• All items purchased from Raffiagift.com are made pursuant to a shipment contract. This means that the risk of loss such items pass to you upon our delivery to the carrier.
   
• All information contained in Raffiagift.com subject to change without prior notice.
   

Seasonal conditions may affect the supply of certain kind of flowers. Specific colors may not always be available. We reserve the right to substitute the flower contents as to fulfill your floral and container requirements with an equal or higher value. The dimensions shown for arrangements are merely an approximation and general guideline of the flowers' arrangement sizes. Containers shown may not always be available as well. In these circumstances, alternative containers of similar value and style will be used.

Prices shown are not for Valentine's Day and Mother's Day. Prices for these two celebrations will be announced two weeks on this site prior to the celebrations.

If under certain unfortunate circumstances whereby your credit card transaction has been approved and yet we were unable to fulfill your order, we would attempt to fulfill the order again, subject to your preference. We would do our best to deliver you the best flower arrangement and services.