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Delivery Policy
Do you have any question about our services? Check out our frequently asked
questions. If that didn't help, please email us and we will revert back to you
as soon as possible.
Our contacts as below:
Finding A Gift
Q What sort of gifts can you find on Raffiagift.com?
A We specialize on flowers, fruits and gifts for all occasions. You may
contact us sales@raffiagift.com for further information.
Q How do I use the search function on Raffiagift.com?
A You may search the items from the search bar provided on the screen
according prices, or key in the keyword on the column provided directly.
Q Can I customise my gift?
A Yes. We do provide customise gift services at your request. Just email
us at sales@raffiagift.com for further information. We’ll get in touch
with you to work out your very own creation.
Placing An Order
Q How do I order online?
A Buying flowers online has never been easier! Once you have browsed our
site and found what you like, just click the “buy now” button and you will see
details of the gift and be able to select your desired delivery date &
time. Click the “add to cart” to add the item to you shopping cart or choose
“express checkout” to checkout directly. Click the “check out” button from your
shopping cart and follow the instruction to complete the shopping process.
Q Can I order by fax?
A Yes, kindly print out the fax order form and submit your request to us
by fax at +603-42943001.
Q Can I order by phone?
A Yes, you can
place your order at
+603-42968001 or
+6012-2070933.
Q Can I modify order?
A Yes, you can modify or make changes of your order by notify us at
service@raffiagift.com. Or you may change your information by login to
your member account.
Q Are the prices listed fixed throughout the year?
A Yes, except during Valentine’s day, Mother’s day and certain holidays
whereby prices of flowers are subject to market price fluctuation.
Making Payment
Q What payment methods do we accept?
A Currently, we accept Visa and MasterCard credit card payment online.
We also accept cash by direct bank-in to our company account or fund transfer
thru Maybank2u.com. Please contact us for further details.
Q Is Raffiagift.com online payment system secure?
A Yes. All credit card transactions are processed by Commerce Payment
with industry standard encryption SSL(128 Secure Socket Layer), SET, and MOSET.
We are certified as A secure site by Entrust.net
Gift Delivery
Q Where can I send my gifts to?
A All the flowers and gifts are currently available in most of the area
in Malaysia . We will expand our delivery zone in the next future.
Q Is there any charges for the items buy from Raffiagift.com?
A Currently, we offer free delivery for selected area. Please check our
delivery zone for more detail.
Q Can my gifts be delivered immediately after making my order?
A Gift delivery lead time is standard at 5 hours after confirmation of
order. Unless due to some festive seasons or special days such as Valentine’s
day, Chinese New Year, Christmas and public holidays. Please check on our
delivery schedule for further details.
Q What happens if the recipient is not at home at the time of delivery?
A During such circumstances, our delivery man may choose to: 1) We will
call the recipient to rearrange the delivery time. 2) Leave a note on the
recipient's door asking the recipient to call Raffiagift.com and arrange a
convenient time for redelivery. 3) Leave the arrangement with a neighbor and
attach a note to the recipient's door stating who accepted the arrangement on
their behalf.
Technical Issue
Q Are there any minimum browser requirements for this site?
A It is
recommended that
Internet Explorer 5.5
and above, or
Mozilla Firefox 1.5
and above, should be
used for the optimum
browsing experience.
Newer browsers are also
preferred because they
offer enhanced security
features.
Q I am not able to view images on the site. Why?
A You may have images turned off in your browser, or more likely, you
could be running a personal or network firewall that blocks images. Please
check the settings on your firewall or consult your network administrator.
Q I am not able to login or add gifts to my shopping basket. Why?
A These actions require your browser to set and maintain a session for
your visit. You might be
accessing the website through a local firewall that is imposing this
restriction. It is possible to configure the web browsing privacy such that
browser sessions will be maintained. Please consult your network administrator
on this.
Q How do I report technical problems?
A Please send email to enquiry@raffiagift.com stating the URL, date
& time, and any error message seen.
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